British Gas.co.uk/business/help-and-support – The government has announced a program aimed at reducing the energy bill for private customers. We will provide more information to eligible customers as soon as possible. Assistance will be automatically applied to all eligible invoices. You don’t have to act or sign up for the plan. Our agents are unable to provide further assistance at this time, please wait for more information from us on how this affects you.
British Gas supplies gas and electricity to more businesses than any other energy supplier, supplying power to over 350,000 organisations.
Introducing Step: a fixed price product that offers budget security. The step is for all existing or new business customers with a total energy consumption of 150,000 kWh or more. Watch our video to learn more
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When you start a new fixed-term contract with British Gas, you get carbon-free electricity as standard, supported by electricity from renewable energy sources and nuclear power.
We offer a one-stop service for your changing energy needs – from connecting your business’s energy to reducing costs and carbon emissions and maintaining your commercial boilers.
The world is moving towards a low carbon future and the way companies acquire, use and manage energy is changing. As part of Centrica Business Solutions, our integrated energy solutions can help you become a sustainable business by reducing your carbon footprint and managing your energy costs.
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Our blog features energy related guides, help and advice and industry news articles. You can learn about energy efficiency, electric vehicle charging, lowering energy costs, sustainability, debunking energy myths and more. British Gas is the UK’s largest domestic energy company. But is it the biggest and best?
As the name suggests, British Gas is owned and based in the UK. It remains the UK’s largest energy company and is estimated to serve around twelve million homes.
The company is a subsidiary of Centrica, a multinational energy and services company, which also owns electricity suppliers in Ireland and North America. She took over clients from Robin Hood Energy, People’s Energy and other small businesses when they went out of business.
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Known as Scottish Gas in Scotland, it claims to “bring Britain into the homes that work well today and tomorrow”. As well as gas and electricity, they also sell boilers, smart home products under the Hive brand and HomeCare insurance.
British Gas offers several tariffs, including a ‘green future’ tariff which matches electricity consumption with renewable sources such as wind and solar in the UK. Fixed rate customers “may be asked to pay an exit fee” to end their contract early.
The British Gas Rewards program offers customers personalized offers, it can include movies on Sky, trips to UK attractions, tickets to shows at the O2, Wilbur the Penguin toys and discounts at outdoor restaurants and shops.
Customers can download the British Gas app on iOS and Android devices. From the app, you can send meter readings and pay bills with just a few clicks. Customers with smart meters can set budgets and monitor their energy consumption.
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British Gas ranks 8th out of 18 energy companies rated by 8,390 members of the public in the annual ? customer questionnaire.
An overall customer score of 58% means British Gas is around the middle of our table. Many other providers scored better for customers, including Octopus Energy (70%), Outfox the Market (62%) and Utility Warehouse (68%).
Customer reviews are mixed. I’ve heard from a few people who have had a positive experience, while others say they’re disappointed by the high prices and poor customer service.
After surveying their customers, we were able to rate British Gas on customer service, accuracy and clarity of bills and overall value for money.
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Find out how British Gas compares to other energy companies – click to see our full results for the best and worst energy companies.
British Gas scored an unimpressive two stars for customer service, so it’s no surprise that we’ve heard from a number of unhappy customers. However, the supplier was not alone, as EDF Energy, Shell Energy and SSE also received two stars for customer service in our survey.
A British Gas customer told us: “Trying to get customer service to do things can be very slow. We promise everything, but it’s rarely fast. Another customer said: “[I’ve dealt with] poor customer service and long wait times on the phone.”
However, some customers have told us they are happy with the service provided by British Gas. One respondent said, “They have great customer service and I’ve never had a problem with them.”
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But almost two-thirds (65%) of British Gas customers said they were generally satisfied with the company and 57% rated customer service as good.
British Gas scored fair for billing accuracy and clarity, finishing with three stars in both categories. Some customers praised an accurate billing system, while others had issues to mention.
One respondent told us: “British Gas always give you precise details of how much you have to pay. I am clearly on the client’s side. Another said: “My bills are accurate and simple.
But another customer said: “Overall I’m happy, but sometimes the claims can be confusing and there’s no accompanying note explaining why you’ve suddenly got 15 pages of edits.” We also heard from a customer who told us their bills were “hard to understand”.
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Only one energy company in our survey received four stars for billing accuracy. At the other end of the table we saw Scottish Power and SSE with a disappointing two star rating for billing accuracy.
British Gas scored just two stars for value for money in our latest survey. This places it near the bottom of our value chart alongside EDF Energy, E.ON, Scottish Power and SSE.
Only one company, E.ON Next, received one star for value for money – it was also last for customer points.
Customers were eager to voice their concerns in our survey. One British Gas user told us: “Their customer service is abysmal and their products are expensive and poor value for money.
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Just 15% said they had reason to complain about British Gas in the year to October 2021. The majority of complaints we heard from British Gas customers were about disappointing customer service or value for money weak.
I have also seen many cases where business has been described as “slow”. One customer told us: “I was transferred to British Gas by a previous supplier but they were incredibly slow to tell me what was going on. Another said: “Sometimes they can be slow to help.”
Yes. British Gas pay-as-you-go customers can top up at a Post Office or Payzone store. An ad on the company’s website explains: “You must charge at least 5 pounds, and you should always charge to the nearest pound.”
Install prepaid smart meters. Customers who have can top up using the British Gas website, app or an automated phone line.
Energy Saving Tips For Your Home
British Gas offers a £5 emergency credit when you run out of power but can’t charge. Friendly Emergency Credit is activated automatically if you run out of credit between 6pm and 9am on Sundays or public holidays. You can also activate the emergency credit at other times via the smart meter, the home screen or by using the key or card with a traditional meter.
Any energy you use will be recorded as a debt on your meter and you’ll pay it back the next time you charge.
British Gas generates some of the renewable electricity it sells, buys some directly from generators and buys certificates to match the rest of customer use
Overall, British Gas’s electricity fuel mix is 75% renewable and 25% nuclear (from its stake in EDF Energy’s nuclear plants).
British Gas Review
It generates approximately 4,000 MW of renewable energy each year, mainly from wind (50%) and biomass/biogas (46%) and a smaller amount from solar (4%). It has offshore wind power in the North Sea and onshore wind power in Scotland.
British Gas matches this with 14.6% of its domestic customers’ consumption and has agreements to buy a further 15% directly from generators. However, this is not the case for all customers’ use – almost two-thirds of their electricity is associated with renewable energy generated outside the UK in Europe using Guarantees of Origin (GoO).
Customers who purchase the British Gas Green Future tariff will see their electricity consumption matched to the UK’s renewable energy sources.
February: British Gas introduced a program designed to protect £294m of direct debit credit balances from its customers. The money will be kept in a separate bank account from the funds the company uses to run its day-to-day operations.
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April: Energy supplier called by YourMoney.com to apologize after People’s Energy precedent
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